Quiet carriages enable customers to travel longer distances in a carriage with reduced noise levels and are located in the first and last carriages of eight-car trains, and the last carriage of four-car trains.
CityRail says the carriages have been introduced as a result of customer feedback following a three month trial where customers have indicated their continued support. They were first introduced to the Newcastle and Central Coast line earlier this year and will also remain available.
New platform signage, improved train and station announcements, and updated station posters and flyers will help commuters locate the carriages. While travelling on the carriages commuters are asked to place mobile phones on silent, move carriages to have a conversation with a fellow passenger, and use headphones with mobile devices, keeping the volume to a minimum.
Regular carriages remain available to customers who do not want to use a quiet carriage.